FAQ
FREQUENTLY ASKED QUESTIONS
Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.
Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction
Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.
For a correct and quick installation, follow the steps that follow well-defined protocols in full respect of the safety of people, in case of installations on facades or roofs, but also of protection of the product itself.
1. Unpacking and handling
During the unpacking process the LED cabinets must be handled with care to avoid any damage. In this phase, care must be taken not to drag or hit the modules that make up the display. Particular attention must be paid to the LEDs located on the corners and sides of the plates, avoiding any blow in those areas.
2. Positioning and mounting of LED display
To start mounting the screen, the modules must be placed next to each other. The cabinets have, in the upper and lateral parts, anchoring mechanisms that allow for connections both horizontally and vertically.
3. Wiring
The data wiring process must follow a zigzag order between the cabinets, always starting from the one located at the bottom left. The modules are then connected to the data in and data out port. Thanks to our system software we can verify the correct wiring of the entire screen with simple tests. Finally follows the color calibration and brightness setting.
4. Power supply
Power wiring is easy to complete thanks to the professional connectors integrated in the screen.